Legal

Return & refund policy

Last updated July 1, 2026

Return window

You may request a return within 7 days of delivery, provided the book is unopened, unread and in its original packaging.

Damaged in transit

If your book arrives damaged, please share a photo within 48 hours of delivery. We replace damaged items free of charge with priority shipping.

Refunds

Refunds are issued to the original payment method within 7 working days of receiving the returned item. Cash-on-delivery orders are refunded via bKash or Nagad.

Non-returnable items

  • Gift-wrapped items where wrapping has been opened.
  • Combo packs where individual books have been separated.
  • Personalised or handwritten items.

This document is an official policy for ASR Store BD. For inquiries or questions, please contact us at hello@asrstore.com.bd.