Legal
Return & refund policy
Last updated July 1, 2026
Return window
You may request a return within 7 days of delivery, provided the book is unopened, unread and in its original packaging.
Damaged in transit
If your book arrives damaged, please share a photo within 48 hours of delivery. We replace damaged items free of charge with priority shipping.
Refunds
Refunds are issued to the original payment method within 7 working days of receiving the returned item. Cash-on-delivery orders are refunded via bKash or Nagad.
Non-returnable items
- Gift-wrapped items where wrapping has been opened.
- Combo packs where individual books have been separated.
- Personalised or handwritten items.
This document is an official policy for ASR Store BD. For inquiries or questions, please contact us at hello@asrstore.com.bd.
